how to optimize the relationship with customers through technologies
Many times it happens that business owners and entrepreneurs start by showing, with high expectations, your products or services through social networks and web pages. However, as the months go by they find that sales or their followers did not grow.
This is directly related to the lack of implementation of digital or communication tools in their strategic planning..
If you are looking to improve customer service and increase sales, you should know that the use of ICTs (Information and Communication Technologies) is today essential to achieve it.
In this era in which digital transformation is already a reality, More and more companies are looking to improve care and for this there are many practical solutions that you can implement and that will give you excellent results., allowing you to strengthen ties and build trust with your client.
The key is to use new tools and channels that facilitate communication, among which are new devices, the automation of tasks or Artificial Intelligence.
Social networks
It is essential to have a good Community Manager to answer the questions of your customers, in addition to having a continuous two-way communication channel. It is ideal to publicize new products or services, inform about promotions and display important information regarding the brand. In addition, help your business to retain users by converting them, on the way, in followers or subscribers.
Online support
It is one of the best services you can give your client; reply in real time from your own website. Not only because it is of great help to them, but also because it prevents them from going to other sites and because the longer they stay with your page open, the bounce rate increases., that is to say, positioning in Google search engines.
Automated Email Marketing
It is ideal for providing basic customer service with programmed responses, how to thank after a purchase. It also serves to inform of the arrival of new products or the start of certain offers.
The faster and more efficient the communication with your customers, the more dynamic the relationship will be and you will have better results.
Technology allows you to have all the information about a client instantly and use that extensive database to provide personalized attention.
Knowledge is power, and well used it can be not only useful for your company, You can also give your client great satisfaction by responding to their needs before they arise..
At Virtual Remote Partner we make all kinds of websites, implementing Artificial Intelligence like the use of Chatsbots.
If you need to build your own custom website, contact the following addresses:
pablo.sanchez@c2610091.ferozo.com sebastian.maturana@c2610091.ferozo.com paula.chemes@c2610091.ferozo.com
